At SFS Logistics, customer satisfaction is our top priority. If any shipment or service does not meet your expectations, please contact our support team within 7 days of delivery. We’ll review your case promptly and arrange a return, replacement, or service correction where applicable. All returns or adjustments must comply with our logistics terms and conditions, and any claims should include the tracking number and shipment details for verification. Our goal is to ensure every customer receives reliable, efficient, and transparent service.

Yes, you can request to cancel a shipment after booking — as long as it has not yet been picked up or dispatched. To cancel, please contact our customer service team as soon as possible with your booking reference number. If the shipment is already in transit, cancellation may not be possible, but we’ll do our best to assist with alternative solutions or rescheduling. Please note that cancellation fees may apply depending on the shipment’s status and service type.

At SFS Logistics, we are committed to ensuring that every shipment reaches its destination safely, on time, and in perfect condition. Delivery Time: Delivery schedules depend on the service type, destination, and customs procedures. Estimated delivery times are provided at the time of booking. Tracking: All shipments include a tracking number so customers can monitor progress in real time through our online tracking system. Delays: While we strive for punctual delivery, unforeseen factors such as weather conditions, customs inspections, or transport delays may occasionally affect schedules. In such cases, our team will keep you updated and work to minimize any disruption. Receiving Shipments: Shipments must be received and signed for by the authorized recipient. Please inspect all goods upon delivery and report any issues immediately to our customer service team. Our goal is to provide reliable, transparent, and efficient delivery services that meet international logistics standards.